The subscriber infrastructure behind the world's biggest D2C brands

Cleeng's AI-enhanced customer care solution resolves over 90% of subscriber inquiries, with around 73% handled automatically by the AI chatbot, providing instant answers and boosting subscriber satisfaction. For enterprise accounts, dedicated Customer Success management is part of the engagement.

Cleeng supports 37+ currencies across 180+ countries, with flexible pricing structures built for global expansion. Geo-restrictions let you limit content or offer availability to specific countries or regions – essential if you hold rights in some markets but not others. Offer localizations use the subscriber's location to automatically serve the correct version of the offer – in local currency and at the right price point – while you still receive settlements in your chosen currency. On the payments side, Cleeng's payment orchestration framework allows integration with virtually any gateway and supports local payment methods by region, from Pix in Brazil to GCash in the Philippines. Tax handling across jurisdictions – VAT, GST, local sales taxes – is automated.

Cleeng's system provides the enterprise-grade scale required by the world's leading D2C brands, with billions of API requests served annually. Clients include the Big Ten Network, The Weather Channel, beIN Sports, and ATP Media. Newsmax, for example, exceeded 150,000 subscribers in its first month on Cleeng and achieved an 85% retention rate. The platform is built on AWS, which provides automatic scalability as subscriber volume grows. For live events expected to exceed 10,000 PPV purchases, Cleeng conducts event readiness planning as part of the enterprise process.

Cleeng holds a renewed SOC 2 Type II certification, with independent auditors evaluating data privacy and protection systems across network firewalls, intrusion detection, process monitoring, and quality assurance. The full compliance stack covers GDPR, CCPA, PSD2, and PCI DSS – with PCI compliance handled for Merchant clients. As a Europe-based company, Cleeng treats GDPR as a baseline: subscriber data is never sold to third parties, and publishers act as Data Controllers while Cleeng operates as the Data Processor. For cross-border data transfers outside the EEA, Cleeng relies on EU Standard Contract Clauses under Article 46(2) GDPR to ensure appropriate safeguards are in place.

Cleeng's SRM® suite is built on a SaaS model that grows with your platform – scalable, continuously updated, and designed to reduce cost of ownership over time rather than requiring upfront custom builds. Clients like Tennis Channel have achieved 640% growth over five years with Cleeng's support, pointing to a model built around long-term retention outcomes rather than one-time implementation. The partnership typically spans product, analytics, and support – with ChurnIQ providing ongoing data intelligence, Hi5 handling subscriber care, and a dedicated Customer Success team aligned to your growth objectives.

For enterprise deployments with complex requirements, pricing is custom — contact our sales team and we'll put together a model based on your actual numbers.